应聘条件: |
职位描述: Background: This job is for a fortune 500 company with its global IT delivery center in Nanjing. You will work with your global peers to provide world-class IT service to its internal customers. This job requires strong IT skill as well as English, both oral and written. Responsibilities: 1. Technical resolution of incidents reported by the Service Desk, the customer and/or from the monitoring tool; 2. Main point of contact for incidents on his/her area of expertise (e.g. networks, hosting, workplace, packaging); 3. Reports on progress to service desk agent; 4. Delivers day-to-day services e.g. capacity management, release management, application management, backup, new device onboarding, etc.; 5. Delivers solutions within defined performance agreements; 6. Hands over incidents when needed; 7. Handles change requests for ICT infrastructure issues by following working procedures; 8. Supports problem investigation within scope (establishes root causes); 9. Suggests structural solutions; 10. Suggests workarounds for problems; 11. Shares knowledge between shifts and different service groups; 12. Works on projects (not all IT Engineers). General Requirements: • BA/BA+/Masters degree in ICT; • English (oral & written); • Team player; • In depth technical software background; • Programming knowledge; • Project management skills; • Analytical skills to analyze the software to solve problems (errors); • In depth knowledge of the DICT Technical Infrastructure and interdependencies; • In depth Knowledge and experience in own discipline; • General knowledge and experience in other disciplines; • Knowledge of the DSM businesses, global geographical spread and functional and geographical relations; • In depth and thorough knowledge and experience in the technologies within the scope of GEMS. Generic knowledge of Microsoft based environments; • Knowledge of ITIL service management, procedures and processes; • Knowledge and experience of design principles within the scope of GEMS; • Knowledge and experience of change management and development methods. Details Requirements: • Workplace (Windows 7 Level 3 Support): • Solid knowledge of Windows 7 infrastructure • Knowledge of Microsoft scripting (VBS, PowerShell) • Experience on MDT/OSD and patch management in SCCM infrastructure • Experience on troubleshooting in enterprise environment • Infrastructure Designing Experience Workplace (Citrix Level 3 Support): • Solid knowledge of Citrix products such as XenApp, XenDesktop, Provisioning, etc. • Knowledge of VDI • Knowledge of AppSense is preferred • Knowledge of Microsoft App-V is preferred • Knowledge of Hardware firewall (Juniper, NetScaler, etc.) is preferred • Experience on Citrix Enterprise Infrastructure management and troubleshooting • Project experience on IT infrastructure • Infrastructure Designing Experience Workplace (Application Packaging Level 3): • Solid knowledge of Application Packaging in SCCM infrastructure • Solid knowledge of Microsoft App-V • Knowledge of SCCM (Software Distribution, Reporting, etc.) • Knowledge of Microsoft scripting (VBS, PowerShell) is preferred • Experience on package troubleshooting in enterprise environment Workplace (AppSense Level 3): • Solid knowledge of AppSense Product (version 7.2 and above) in enterprise environment (Configuration, Deployment & Policy Management) • Knowledge of Microsoft scripting (VBS) • Experience on troubleshooting in enterprise environment • Infrastructure Designing Experience Workplace (Office 365 Level 3): • Solid knowledge of Office 365 Exchange Functionality • Knowledge of Microsoft scripting (PowerShell) • Knowledge of Office 365 Lync/Sharepoint Functionalities are preferred • Experience on troubleshooting in enterprise environment (Complex Hybrid Environment) • Infrastructure Designing Experience Workplace (SCCM Level 3): • Solid knowledge of SCCM in enterprise environment (Installing, Configuring, Implementing & Packaging) (3 years+ experience with SCCM) • Knowledge of MS SQL is preferred • Experience on troubleshooting in enterprise environment • Infrastructure Designing Workplace (Lync Level 3): • Solid knowledge of Lync (Installing, Configuring & Implementing) • Solid knowledge of MS OCS is preferred • Knowledge of MS SQL is preferred • Experience on troubleshooting in enterprise environment 招聘人数:10 请应聘人员发送简历至:j-job@ptsolution.cn |