| 应聘条件： |
职位描述：
Background：
This job is for a fortune 500 company with its global IT delivery center in Nanjing. You will work with your global peers to provide world-class IT service to its internal customers. This job requires strong IT skill as well as English, both oral and written.
Responsibilities:
1. Technical resolution of incidents reported by the Service Desk, the customer and/or from the monitoring tool;
2. Main point of contact for incidents on his/her area of expertise (e.g. networks, hosting, workplace, packaging);
3. Reports on progress to service desk agent;
4. Delivers day-to-day services e.g. capacity management, release management, application management, backup, new device onboarding, etc.;
5. Delivers solutions within defined performance agreements;
6. Handles change requests for ICT infrastructure issues by following working procedures;
7. Supports problem investigation within scope (establishes root causes); and suggests workarounds for problems (Level 3 engineers);
8. Shares knowledge between shifts and different service groups;
9. Works on projects (not all IT Engineers).
10.
Requirements (In general):
• BA/BA+/Masters degree in ICT;
• English (oral & written, Level 3 engineer require fluent oral English)
• Team player;
• In depth technical background;
• Analytical skills to solve problems (errors);
• Good communication skills Network (Level 2 & Level 3):
• Solid knowledge of network protocol such tcp/ip, ospf, bgp, mpls etc.
• Solid knowledge of network devices like Cisco router/switch, ASA, WAAS, WLC, etc.
• Experience on troubleshooting LAN/WAN/Wireless environment (Level 3 requires strong analytical skills on solving the most complex problems)
• Project experience on IT infrastructure
• Infrastructure Designing (Level 3) 招聘人数：2
请应聘人员发送简历至：j-job@ptsolution.cn |
